Designer sneakers men Casual Shoes Plus running shoes triple black red white gold mens university blue cherry womens midnight navy Purple womens slides tns trainers

Q:Do they come with the box?

A:no,they come without box.And you need to know that since shoes are inevitably bumped and squeezed during the shipping process, we cannot guarantee 100% that the shoe box is intact. If you want to avoid damage to the shoe box as much as possible, you can purchase an additional box or bubble wrap packaging service.Just add the color 'shoe box' or 'bubble wrap packaging' to your cart and pay for it.

Q:How long can the shoes be delivered properly?

A:It depends on your country and region. Normally, countries in North America and Europe can be properly delivered in about 20-40 days,Countries in Asia,can be properly delivered in about 7-15 days.If your country is affected by a new crown epidemic or if there is insufficient flight capacity, the delivery time may be extended.If you want to get your shoes faster, we also offer other logistics options such as FedEx for you to choose.

Q:What should I do if I find out I have placed the wrong order after payment?

A:If you find that you have placed a wrong order, you do not have to cancel the order directly, please contact our customer service at the first time, they will give you the most professional help at the first time.

Q:Why my order was cancelled after payment?

A:Every payment you make will be verified by the platform's risk control. If your payment is risky, the system will send you a message requesting payment verification, and you have to provide relevant supporting documents according to the message request(you can check the message on your account:system message list). Otherwise, your order will be automatically cancelled by the system.You can consult platform customer service for details.

Q:What should I do if I want to cancel my order after payment for some reason?

A:In this case, you need to contact our customer service at first time,they will tell you how to  cancel your order properly.If we haven't shipped your shoes yet,you can operate the refund request on your account by yourself.Step 1st:find the order you want to cancel in awaiting shippment list.Step 2nd:click the botton 'request refund'.Step 3rd:Choose the reason 'items not now requierd', and the will refund your money within 2 working days. If you choose the other reasons,it will take a long time for you to get your money back.

Q:How to maintain the shoes?

A:1.Use professional shoe cleaner for cleaning.2.When the shoes are not worn, they should be placed in a cool and ventilated place to avoid direct sunlight, so that the shoes will not crack, deform or leg color.3.Reserve several pairs of shoes to wear in turn, which can prolong the service life of each pair of shoes.